Global cyber attack 12/05/2017

Yesterday 11/05/2017, we took our Microsoft-OS based cloud services “update”, “sherm2-demo”, and “accuratus” offline as a precaution to enable secure validation of all operating system patch levels. This is required to protect our infrastructure against the ongoing “WannaCry” cyber attack.
There was no breach of security – thanks to our flawlessly working security control. All services are on again since 12/05/2017 03:00 p.m. CET. We kindly ask for your understanding if any inconvenience occurred because of this downtime.

Work 4.0 – Face the challenges of digitalization with SHERM & EWOPLASS®

EWOPLASS Logo

Work 4.0 may bring about the biggest impact yet in history of the working world: fueled by globally increasing competitive pressure, complete digital integration poses new challenges to working men, HR, and occupational health management.

Mental stress assessment with EWOPLASS® – European Workplace Assessment, available as an add-on to SHERM software workplace risk assessment, makes a perfect fit when it comes to cope with Work 4.0. The questionnaire has been developed by our partners INDIVIDUAL COACHING GmbH and EUCUSA Processing GmbH.

→ NEW:  Partnership with INDIVIDUAL COACHING

Photo: © Gerhard Peyrer/ifub GmbH

Mag. Ulrike Amon-Glassl (occupational psychologist, management consultant and advisor in demography) and Bakk. techn. Markus Glassl (safety advisor, design thinking coach and software ergonomist) offer you extensive analyses in and about the working environment currently in EU focus:

  • Work 4.0 challenges
  • Work and job design adapted to age and ageing
  • Challenges of demographic change

Let us assume that we had applied EWOPLASS®, and identified stress factors as time pressure, blurring of occupational boundaries, and HR policy related risks in connection with age distribution.
So what next?

Ulrike Amon-Glassl and Markus Glassl help to develop efficient measures that target job design, processes and personnel development. The expert team from INDIVIDUAL COACHING supports enterprises with:

• Design Thinking workshops for IT and workplace process redesign
• Internationally proven and tested business games to train leadership and team behavior
• Optimization of the working environment and equipment.

Improve your competitive abilities, and empower your employees through early enough recognition of changing requirements.

Stay up to date, with SHERM and partners!

 

INDIVIDUAL COACHING GmbH contact:
www.individualcoaching.at
ulrike.amon-glassl@individualcoaching.at and markus.glassl@individualcoaching.at

 

About EUCUSA:
The consultancy designs bespoke feedback systems for their customers, uncovering the important and obscure: sensitivities, attitudes and perceptions. Empowered with this knowlegde, managers make good decisions for good results.
More information on http://www.eucusa.at

 

 


Merry Christmas and season’s greetings!

We finish the working year 2016  with successful projects, and start 2017 with fresh ideas. Read the news, and pick your present.

SHERM Mobile available now

Keep an eye on safety at work, wherever you go. We now provide a native mobile App for safety advisors.
Use your self-defined checklists in an inspection or an audit, even when there is no network connection. Take pictures as you write down a finding. When you go online later, new reports are transported to the SHERM database automatically.

SHERM Mobile Startseite

Get your copy of the SHERM Mobile app for Windows Phone 8, 8.1 und 10 for a test drive:
SHERM Mobile. Versions for Apple and Android devices are in development and will be announced separately.

Data protection in mind

The mobile SHERM App does not process any personal data except your own user name – making it easy to comply with data protection regulations.

Small but useful presents

Whether SHERM, EHS+S, ISIS SAFETY or SARA: Occupational safety software not only has many uses, but many names. We want to spread improvements and ideas to all users. So we offer these features as a present to our customers:

Present 1: SHERM Mobile

For orders arriving until 31.03.2017, a 10% discount on the licence price for the App module applies.

Present 2: Temporary substitutions

Do you leave for holiday and need to forward measures or tasks to colleagues? This has now become possible with a single click: Taking over as a substitute, as well as delegation to a substitute is possible:

Substitution

Present 3: Create hazard catalogs

Maybe you needed this earlier: Many similar workplaces need to be assessed, and the same hazards are linked over and over again. With this improvement, you can organize hazard templates in catalogs. We ship with the European A 017, which you can modify and extend as you need.

Contact us, if you like to introduce one or more of those features with your next update! support@en-software.com

New „Legal register“ as a SHERM module

Laws, regulations, legal notices and resulting grants and obligations can be managed in SHERM from now on. Goal is to establish an indexed overview of legislative and authoritative documents, that concern safety, health, facility, waste management and more. The norm ranks follow European legislation, and can be extended to cover national and custom content.

A new legal register database, that integrates well with the existing System?

To achieve legal compliance with your company and its processes, make use one of these possible Scenarios:

  • SHERM links to legal data from an existing source repository
  • SHERM will be linked to the existing low database, which is being actualized permanent by the professionals.
  • Your team adds the relevant legal norms directly in the SHERM database and decide about responsible persons and Terms.

 The flexible master data configuration allows to work with the org structure users are already familiar with. There are more sources of regulations that can be processed, like contracts, legal notices and legal proceedings.

The laws are entered. What is next?

Developed to control the conformity and compliance of resulting obligations, this structured database is not isolated from other modules.  The part of legal register, which is relevant for work place assessment and safety data sheets is linked there.

To make it pleasant for the responsible persons, we connected the SHERM legal register with the measures, notifications and reminders.  Using these functions, the users remain well informed about the current status and open points. As in the other modules, there is possible to define the corrective measures and monitoring their status. Like from all other modules, flow the measures from the legal register module too into the global list and therefore could be requested and analyzed. Thusly the circle is closing.

References:

SHERM Demo: https://software.en-software.com/sherm2-demo/

http://www.wirtschaftsrecht-binder.at/fileadmin/Bilder/Downloads/SS_09/Recht_I/OEffentliches_RechtDownload.pdf

http://www.ims-koch.de/lexikon/vorschriften_arbeitssicherheit.html#Gesetze

http://www.bindergroesswang.at/fileadmin/Inhalte/Presse/Pressespiegel/2011/2011-08-11_Wirtschaftsblatt_Mit_dem_Rechtsregister_durch_den_Normendschungel.pdf

https://de.wikipedia.org/wiki/Normenhierarchie_(%C3%96sterreich)

 

New: en-software / EUCUSA partnership

Picture copyright Susanne Einzenberger/EUCUSA

en-software entered into a strategic partnership with the EUCUSA consultancy. EUCUSA in collaboration with INDIVIDUAL COACHING GmbH has developed a tool to evaluate mental stress and strain at work (workplace risk assessment) in compliance with legal requirements: EWOPLASS®, which perfectly complements the product portfolio of en-software and can be fully integrated into SHERM as a module.

No own survey needs to be set up and co-ordinated – both survey and implementation of resulting measures are conducted with a single tool! Because SHERM can control the follow-up that is needed during measure implementation: derive measures from results, define responsibilities, group measures and track implementation. SHERM users can continue to use an application they’re already familiar with, and additionally start using the integrated evaluation survey whenever they choose to do so.

Yet more areas of co-operation are considered.

On EUCUSA: The consulting firm develops bespoke strategic feedback systems and supervises the realization of newfound potential – here, their core competency is the increase of employee commitment and customer loyalty. Goal is the creation of humane working environments for managers and employees, as well as customer relations based on partnership.

Further information: http://www.eucusa.at/index,4936.html

On INDIVIDUAL COACHING: The consulting business of Ulrike Amon-Glassl and Markus Glassl develops individually adapted building blocks for healthy enterprises together with the customer: The main focus  is on assessment and implementation processes. Those they see through from concept on to implementation all the way to eventually documentation. By combining occupational sciences, business administration, and technology, they warrant optimized work processes for a healthy and prosperous enterprise.

Further information: http://www.individualcoaching.at

 Why assess mental stress and strain?
And what can EWOPLASS® do?

Concerning legislation:

As of January 1st, 2013, by amendment of the occupational health and safety regulations (ArbeitnehmerInnenschutzgesetz BGBl. I Nr. 118/2012), Austrian companies are required to investigate objective psychological stresses and strains present at workplaces.

What is the desired effect?

The amendment emphasizes the importance of mental health and of preventing work-induced mental stress that leads to overstraining.

Why is that important?

The number of sick days caused by mental illnesses has tripled over the past twenty years, and this rising trend continues. Austria’s national external costs of work-induced mental stress amount to 3.3 billion Euro by now.

What is EWOPLASS®?

This is the brand name for „European Workplace Assessment“. EWOPLASS® is a new screening procedure per OENORM/DIN/EN/ISO 10075. The standardized questionnaire is “all-purpose” (approved by the Otto Friedrich University Bamberg) and can also be used in combination with a strategic employee survey. The testing procedure has been developed by EUCUSA Processing together with their collaborating partner INDIVIDUAL COACHING.

EWOPLASS® advantages:

  • Applicable throughout Europe: survey experience in more than 50 languages and 80 countries
  • Flexible: complete on paper and/or online. Can be combined with EUCUSA employee surveys and extended with company-specific questions, respectively
  • Unlimited number of employees and reporting groups
  • Economical: 42 positively phrased questions
  • Leading to act: results are prepared so as to easily proceed from outcome to action
  • Bespoke: target group specific reports
  • Prompt: extremely fast reporting

Further information: http://www.eucusa.at/index,9895,Evaluierung+psychischer+Belastungen+++EWOPLASS.html

Author: EUCUSA Consulting GmbH

 

en-software turns sweet 17

 

 

Time flies, as the saying goes. Is time also passing fast for small businesses, as they keep on mastering their everyday challenges? en-software turns 17 this year. Manager Daniel Latikaynen was involved from the beginning and shares his experience.

 

 

 

What is your corporate philosophy today?

 It’s all about satisfying customers, and employees as well. We support our customers individually and directly, act fast and provide exciting bespoke Solutions. Employees are encouraged to make their contributions in all areas of the customer relation, so they will develop a thorough understanding of projects as a whole and are enabled to realize creative, sometimes extraordinary, ideas. In times of disruptive technology changes, we have to overcome the gap between long-lasting customer partnership and high rate of innovation. We encourage our team members to meet this challenge: Our daily work may not become boring, but has to deliver practical results at the same time. So, we may put effort into experimental projects, when we’re eventually able to deploy results to market.

In the words of SHERMY, our mascot: „Don’t leave safety to chance, use SHERM“

How did business areas and core competencies evolve over the years?

en-software operates in three strongly linked fields:

1. Standard software, focusing on business applications
2. Bespoke development for industry and commerce
3. Process design (also beyond pure software development)

In first place, we view ourselves as a manufacturer of high standard, state-of-the-art software solutions, covering the entire product lifecycle from idea to ongoing support.
A brief history: en-software started developing and selling standard software in the market segments finance, CRM and ERP in the year 1999. After a few years, a substantial demand for IT solutions around occupational safety emerged in the EU. Back then, there were no solutions specially targeting that subject. So we started to develop such a solution for a corporation with sites in multiple European countries, which later became our current flagship product SHERM. It is still used there today, and continuously developed further.
We are always ready to take different languages and legislations into account, so we can win international clients from different sectors.
Our second standard product was the result of a particular industry’s demand as well: Our shift logging software HOB. Initiated as a custom solution for a production site of a chemical industry client, it reached a surprisingly diverse market distribution including logisticians and semiconductor manufacturers.
Given the success of past projects and the combination “Customer idea – custom software” we still see potential in this model, and continue to offer individual solutions today.
Only recently, we apply a new ‘toolbox’ to host meetings, moderate projects and events like safety and health days. It is called “Art of Hosting” and aims to replace old-fashioned meetings with appreciative talks. It is well established in connection with internal communication and planning processes. We apply the procedural knowledge to process design, trainings and workplace risk assessment. This participative approach matches our own philosophy, brings people together, increases the output of solutions and ideas, and has an altogether positive impact of the long-term teamwork.

Tell us about cooperations with other businesses and organizations, and how your customers benefit from those?

We are a small company ourselves; therefore it is our strength to have reliable partners on our side. On the German market, we cooperate with Stock Informatik, a CompuGroup subsidiary. This bridges a gap between occupational safety and medicine – a useful complement for common clients in Austria and Germany.
On a trade fair, we visited EUCUSA on their stand where they promoted their capabilities to assess results from surveys about mental stress at the workplace. As a result of the cooperation that resulted, we now offer the survey organization using their great EWOPLASS questionnaire embedded in SHERM.
As a Microsoft ISV partner, we have access to all the tools we need to develop for the infrastructure of our customers. In the growing technological environment SaaS/cloud services, we rely on the offers and services from IBM SoftLayer.
Through our membership in the association of Austrian safety experts (VOESI), we have access to up-to-date information and continued education in the area of occupational safety, and we stay in touch with the professionals who are the key users of our solutions.

What are the advantages of an integrated management system for the industry?

According to our experience, especially large industry firms have many isolated stand-alone solutions running in parallel. Some continue to use Microsoft® Excel® as their database even when the quality and quantity of data is asking for a different approach to organization and processing. With an integrated management solution, that fits existing IT landscapes, fragmentation can be reduced or avoided altogether. Producers and consumers of data can both benefit greatly, positively affecting productivity as a whole.

What do you think, which new IT services are just around the Corner?

Cloud services are among the winning technologies (for example: McKinsey [1]). From our perspective: The first customers have already taken the step, also with critical data. But the real departure still lies ahead of many. We are well prepared.
[1] http://www.mckinsey.com/tools/Wrappers/Wrapper.aspx?sid={21F95813-D665-4176-80BD-3823144E3FE2}&pid={A1D4B928-3A7B-4073-AFFA-6AD78525CDB1}

Data protection becomes increasingle important, especially when personal data like health-related information is involved. Where do you store the data and how is data protection ensured?

We do not tell! As soon as a client’s private data is involved, you carry a lot of responsibility. It is not only about technical precautions. You need to raise awareness and train, your own employees and the client’s. Even though we work in a climate of openness, there are no compromises when it comes to data protection. We audit our cloud providing subcontractors regularly, and have their SOC reports presented to us. In on-premise solutions, we’re involved with creation and maintenance of the security concept as a core part of every implementation.

To what extent does the solution SHERM implement regulations and policies of occupational safety and security?

Already when we started with the blueprints, we had a clear target to stick to Austrian, German and European regulatory requirements, in particular the occupational safety law AschG/ArbSchG and the chapters of the OHSAS 18001. Recently, we continued this effort by implementing new modules modelled according to REACH/CLP and DIN EN ISO 7010.
In practice, you can find these implemented in the workflows of accident reporting, workplace risk assessment, and hazardous substances database, to name just a few.

What can you tell about the collaboration with the users of your products, and what is the impact on software Quality?

A carefully assembled project team is a significant success factor. In implementation projects, we will reach quality targets, when one or more key users from the client side are ready to get closely involved with the software and the processes. We rely on these key users to connect users, departments and us as the manufacturer, and they are at the same time our partners for change management and support. Vendor just developing products on their own will never be enough; there must be someone on the customer side marketing and promoting projects from inside.
We communicate with our clients in a variety of ways: jour fixe meetings, video conferences, simple phone calls, newsletters, and finally the interaction on our online support portal.

Which kind of support do you consider appropriate for the users of your software, abd what support options do you offer?

Our best experience so far we made with support contracts which include the equivalent of 24 hours of IT consulting on a yearly basis. That is sufficient for support calls and use of the support portal, and leaves capacity for minor changes and updates. Higher support consumption should be expected in the first year after go-live, if the solution includes individually developed extensions or Interfaces.

Can you already give us an outlook on future features and enhancements?

Countries in our main market, Germany and Austria, have already committed to the start of the digital revolution „Industry 4.0”. Most changes are likely to occur in manufacturing firms. Industries usually acting cautiously when it comes to direction decisions, will have to adapt quickly to changed conditions in technology-focused areas. With our products SHERM and ProPS (projects and processes), we are ready to respond:

1. Occupational safety in connection with robotics
2. Consolidate isolated solutions
3. Link distributed data sources, harvest ERP information and strategic key performance indicators as a basis for decisions
4. Offer a fully mobile,  Darauf aufgesetzt eine mobile Plattform für das Projekt- und operative Prozessmanagement anbieten

And finally, do you feel those 17 years went by fast?

No, it was an eventful, educational and exciting time.

 
 

 

Personal protective equipment (PPE)

Foto: Richard Stöger

Foto: Richard Stoeger

In an amusing online discussion, contributors considered the protective qualities of jeans in a motorcycle accident. The answer: definitely none! If someone thought to find an alternative in lederhosen, is disappointed, too – they protect against cold temperatures at best.

On this year’s VOESI convention, visitors attended a demonstration of rescue and retrieval techniques. Also, recent novelties in the Austrian PPE regulation were explained.

PPE in SHERM

PPE Plans are what production industry use to keep an up-to-date source of information about equipment required for all hazardous activities. We just completed a feature in our SHERM software to do just that.

The existing workplace risk assessment module has been extended by a per-activity table of equipment. For each activity, the mandatory action signs that apply can be selected along with symbols or photographs of items of equipment to wear. All information that is already given from the risk assessment, is proposed into the initial PPE Plan automatically. Another point-and-click leads to the hardcopy to publish on site. Here is an example:

The list can be completed with multiple activities, and details edited. You may use your own photographs as the basis for activity and equipment illustrations.

Would you like to try yourself? Order you free demo here.

 

With focus on people and “Art of Hosting” as background

With focus on people and “Art of Hosting” as background

Individuality, spontaneity, full of ideas and curious. Properties of a personality, that are strengths in many situations, can turn into hazards at production sites. We are looking for a model that would link safe behaviour and the potentials integral to human nature in occupational safety. For this purpose we’d like to introduce you to „Art of Hosting“.

The talk ‘Hazardous Safety’ on the VOESI convention in Wels was dedicated to a phenomenon known from industrial psychology: The search for the reason of the readiness of employees to assume risk.

Be it ‘courageously cool’, ‘nothing will happen to me’, or ‘positive thinking/guardian angel’: all these manifestations are dangerous when working in a production line or on a construction site. Sabine Wolfsegger repeated to her audience, that around 80% of all accidents with personal damage have human factor root causes – unsafe acts. Habits play an important role in that.

So the goal of safety measures, especially trainings, must be to avoid a wrong (subjective) perception of safety of all people involved, also those with the ‘hero’, ‘hubris’, or ‘irrational’ traits.

A setup where measures allow for discussion of critical, safety-related questions, is essential. Examples:

  • Do discriminate cause and guilt, when analysing accidents. The latter should only be mentioned in cases of gross or wanton negligence.
  • Honor good behaviour with sincere commendation
  • Propose two makes of safety glasses and leave the decision to the employees that are going to use it. Often the most simple way to achieve broad support of such changes, by inclusion of those affected where possible.

So for the sake of safety, there is not always room for individuality, spontaneity, creativity and curiosity. With the ‘Art of Hosting’ concept, which en-software presented on the VOESI convention, personal potentials are bundled to develop a safety culture the participative way.

 

‘Art of Hosting’ is a co-creative approach to presentations, talks, meetings, and events. Its toolbox helps those who accompany the process to establish an inviting, constantly constructive atmosphere. As a result, innovative solutions and a strengthened team spirit can be harvested.

 

When we explained the applicability of the concept to their work to safety professionals, their appreciation showed that it has a perspective. One of the most creative ideas was to try AoH to evaluate construction site workplaces directly on the spot.

 

Art of Hosting was presented this summer at the European Forum Alpbach and spreads in organizations which are undergoing change processes. If the most important question of prevention was ‘How do we reach the people’, then we think that ‘Art of Hosting’ can be an answer. en-software offers AoH independently from any particular software project as a service – contact us on aoh@en-software.com or +43 (0) 2273/ 70205.

       

Photos: Harald Preyer

(Deutsch) Industrie 4.0. 3D Prothesen und Partizipation. So schauen die nächsten 25 Jahre aus

(Deutsch) Industrie 4.0. 3D Prothesen und Partizipation. So schauen die nächsten 25 Jahre aus

Sorry, this entry is only available in Deutsch.

Robotics – a new SHERM module for workplace risk assessment?

Robotics – a new SHERM module for workplace risk assessment?


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